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Quality Inn & Suites in Hermosa Beach is searching for a Night Desk Clerk to join the team! The Night Desk Clerk will be responsible for assisting guests in all guest services related functions. The Night Desk Clerk will also be responsible for closing hotel books at night by running night audit final after insuring all revenues are in balance nightly.
Core functions of the position, but are not limited to the following;
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
Health Benefits, Travel Perks & More Pay Range: $17.00-$19.00/hr. |
Part Time
$31k-41k (estimate)
05/08/2024
07/06/2024
pacificahotels.com
ALISO VIEJO, CA
500 - 1,000
1995
Private
MATTHEW D MARQUIS
$200M - $500M
Pacifica Hotel offers lodging, accommodation, meeting and event venues.
The job skills required for Night Desk Clerk include Guest Service, Cash Handling, Communicates Effectively, Futures, Promotion, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Night Desk Clerk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Night Desk Clerk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Night Desk Clerk positions, which can be used as a reference in future career path planning. As a Night Desk Clerk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Night Desk Clerk. You can explore the career advancement for a Night Desk Clerk below and select your interested title to get hiring information.